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Customer Service

Ordering Policy

 

Please add 'info@siddickens.com' to your safe senders list to ensure you receive email updates regarding your order. 

If your:

  1. ‘Bill to’ and ‘Ship to’ address is in Canada then your order will be billed in Canadian dollars plus GST/HST applicable to the province of delivery.
  2. ‘Bill to’ and ‘Ship to’ address is in the USA then your order will be billed in US dollars.
  3. ‘Bill to’ address is in the USA and ‘Ship to’ address is in Canada then your order will be billed in Canadian dollars plus GST/HST applicable to the Canadian province of delivery. Please note that NO EXCHANGE RATE REFUNDS/CREDIT WILL BE GIVEN DUE TO DIFFERENCE IN CURRENCY.
  4. ‘Bill to’ address is in the Canada and ‘Ship to’ address is in the USA then your order will be billed in US dollars. Please note that NO EXCHANGE RATE REFUNDS/CREDIT WILL BE GIVEN DUE TO DIFFERENCE IN CURRENCY.

Please ensure that your billing information matches the billing address for the credit card used or we will be unable to process your payment.

All Memory Blocks are handmade to order.  You will be given an estimated shipping range for your order during the check out process.  Memory Blocks will typically be shipped within two to four weeks from receipt of order.  Note exception: orders received for new collection pieces will be shipped no earlier than two weeks from time of launch to retailers.

You will receive an email confirmation within 24 hours of placing your order. If you do not receive confirmation of your order within 24 hours, please check your junk/spam folders or call us at 1.800.677.7808 (ext. 101) to notify us of the problem.

We accept Visa, Mastercard, and Discover on our website.  American Express can only be processed for CAD customers.  For U.S. customers, if you prefer to pay with an American Express credit card, please call us at 1.800.677.7808 (ext. 101) to complete your order. 

 

Cancellation Policy

You may cancel your order up to 24 hours after placing the order.  To do so, please send a cancellation request to info@siddickens.com.  If you do not receive an email confirming the cancellation of your order within 2 business days, please call us at 1.800.677.7808 (ext. 101) to notify us of the problem.