Return Policy

Sid Dickens Inc. wants you to be satisfied with your purchase. If you are not satisfied for any reason, please complete the Returns Form linked at the bottom of this page within 14 days of receiving your order and we will assist you with a prompt return.

What you will need:

1. Your order number
2. Your original packing slip
3. The original packaging received at the time of shipment
4. A photo of any damaged item(s)

If your item is damaged or is a result of our error:

• Damages or errors must be reported within 14 days of the shipment’s arrival to guarantee replacement.
• Please complete the Returns Form at the bottom of this page and a member of our Customer Service team will contact you with the next steps to process your replacement or refund.
• You will be given a Return Authorization (RA) number and will receive a shipping label via email.
• Carefully re-pack the item(s) in its original packaging. Please print your shipping label and attach it to the outside of your box along with your RA number.
• We will have the item(s) picked up at a location of your preference. Please be advised you may need to drop off the package at your nearest UPS/Purolator depot.
• A full refund on the credit card used for the purchase or a replacement of the damaged item(s) will be issued once the item(s) arrive back at the studio.

If you wish to return or exchange your order for any other reason:

Please complete the Returns Form at the bottom of this page.  A member of our Customer Service team will contact you with the next steps to complete your return.

Return your item(s) in its original packaging to the addresses listed below:

In the U.S., ship the item(s) via prepaid UPS Ground, insured or equivalent, to:
Sid Dickens Inc.
1685 H Street, #1020
Blaine, WA 98230

In Canada, ship the item(s) via prepaid UPS Ground, insured or equivalent, to:
Sid Dickens Inc.
#138 – 5751 Cedarbridge Way
Richmond, BC V6X 2A8

Please note, you will be responsible for the cost of return shipping. Once your item is received at the studio, any refunds (less shipping costs if applicable) will be issued if the merchandise is returned in its original condition and packaging. Should your order contain a free item (e.g., free water bottle) the value of the free item(s) returned will be deducted from your refund amount (e.g., $35.00 per water bottle). If you need to exchange your item(s), shipping costs will be applicable. Please call us for more information.

Sid Dickens Inc. assumes no responsibility for any damage(s) that may occur during shipment to the item(s) you are returning. For your own protection, you may wish to send your return by insured parcel post or UPS.

Failure to pick up your order from a shipping facility (UPS, Purolator, etc.) will result in your order being returned back to Sid Dickens Inc. and a refund (less shipping costs) will be processed.

ALL RETURNS AND EXCHANGES MUST BE PROCESSED WITH SID DICKENS INC.