Return Policy

Sid Dickens Inc. wants you to be satisfied with your purchase. If you are not satisfied for the reasons stated below, please contact us within 14 days of the shipment's arrival and we will assist you with a prompt return.

What you will need:

1. Your order number
2. The reason for the return
3. A photo of any damaged item(s)
4. Your original packing slip
   
5. The original packaging received at the time of shipment

If your item is damaged or is a result of our error:

• Please call our Customer Service department within 14 days and provide us with your order number, the reason for return and the photo of the damaged item(s).
• You will receive a shipping label via email. Please print the shipping label and carefully re-pack the item(s) in its original packaging. Attach the shipping label to the outside of your box. ~Important! It is imperative that the item be packed securely to receive a refund* or replacement~
• We will have the item(s) picked up at a location of your preference.
• A full refund on the credit card used for the purchase or a replacement of the damaged item(s) will be issued once the item(s) is received back at the studio in its original condition.

Exchange Policy

If you wish to return or exchange your order for any other reason, please contact us within 14 days of the shipment’s arrival. You will be asked to securely pack and return your item(s) in its original packaging to one of the addresses listed below:

In the U.S., ship the item(s) via prepaid UPS Ground, insured or equivalent, to:
Sid Dickens Inc.
1685 H Street, #1020
Blaine, WA 98230

In Canada, ship the item(s) via prepaid UPS Ground, insured or equivalent, to:
Sid Dickens Inc.
Unit 150 - 4320 Viking Way
Richmond, BC V6V 2L4

Please note that you will be responsible for the cost of return shipping. Once your item is received at the studio in its original condition, a refund* (less the original shipping cost) will be issued. You can then place a new order for the item you wish.

Sid Dickens Inc. assumes no responsibility for any damage(s) that may occur during shipment to the item(s) you are returning. For your own protection, you may wish to send your return by insured parcel post or UPS.

Failed Attempt & Failure To Pick Up:

Once your order ships, you will receive a tracking number. It is your responsibility to track the order and ensure that someone is present to sign for and receive the order. Shipping carriers (UPS, FEDEX etc.) will sometimes hold your order at the shipping facility for a limited time to enable pick up. Failure to receive or pick up your order will result in it being returned to Sid Dickens Inc. A refund* (less two-way shipping cost) will be processed.

refund* - Should your order contain a free item (ex. free water bottle), the value of the item(s) will be deducted from your refund amount (ex. $35.00 per water bottle).

ALL RETURNS AND EXCHANGES MUST BE PROCESSED WITH SID DICKENS INC.