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What is a Limited Edition (LE) Memory Block? What makes LE Memory Blocks exclusive/special?
Limited Edition Memory Blocks are limited in quantity. For this event there only 100 pieces per style. These blocks will be signed by Sid and marked with a seal of authenticity.
What makes the Limited Edition Memory Blocks different from all other Memory Blocks?
All of the designs of the Limited Edition (both the RLE and LE) are unique and won’t be reproduced once sold out. These blocks have features like the seal of authenticity, limited edition sides and a different label on the back. Limited Edition Memory Blocks are limited in quantity and once they are sold out, they will not be produced anymore.
Why can’t I add the LE Memory Block to my cart?
Between October 1st and October 3rd, the full 2018 LE Memory Block Collection is available for PREVIEW ONLY. Beginning October 4th, the Memory Blocks will become available to purchase according to their respective release date. There will be four styles released at a time over a six business day period. Please note the release date is located on the top-right corner of the Memory Block.
Once the Memory Block is released, it is available on a first come, first serve basis. Once a style is sold out, the cart button disappears and the Memory Block is no longer available to purchase.
What are the RLE Memory Blocks?
RLE stands for Retailer Limited Edition and these Memory Blocks are created by Sid exclusively for our retailers WORLD-WIDE. They can only be purchased through our retail stores and will not be available for sale online. Please contact your local retailer for availability and to order these exclusive designs. You can find a retailer near you using our Store Locator.
Why can’t I purchase the RLE Memory Blocks through the website? How do I order an RLE tile?
As a ‘THANK YOU’ to our loyal retailers, Sid has created in-store exclusive pieces, meaning they can only be purchased through a certified Sid Dickens retail store. Please contact your local retailer for more information. You can find a retailer near you using our Store Locator.
The RLEs are priced at $200 on your website but why are they priced differently at my retailer’s store?
Due to our website’s functionality, we must enter a price for the RLE Memory Blocks to appear. As such, the pricing displayed is simply the minimum suggested retail price and may not reflect the pricing in store. Please contact your local retailer for more information. You can find a retailer near you using our Store Locator.
Will the RLE Memory Blocks retire?
There are only 300 Memory Blocks produced per style for this event. Once all 300 pieces of a particular style sell, the design will be retired and will no longer be available to order. Contact your retailer today to place an order! You can find a retailer near you using our Store Locator.
How do I place an order for a LE Memory Block?
Orders for the LE Memory Blocks can only be submitted via www.siddickens.com. We will not be taking orders through the phone or via email. Once a particular style is sold out, the Memory Blocks will be unavailable and no longer orderable. If you would like to order a RLE Memory Block, contact your local retailer. You can find a retailer near you using our Store Locator.
Can I order Memory Blocks from the current collection along with the LE Memory Blocks?
Absolutely! You can order a combination of both the regular Memory Blocks and the LE Memory Blocks.
Which payment methods are accepted?
We accept Visa, MasterCard and Discover. Amex is only accepted for CAD orders. Please be advised our payment gateway provider cannot process American Express in USD.
How can I confirm my order is guaranteed?
To guarantee your purchase, you must complete the checkout process and receive a confirmation number. Placing the Memory Blocks in the shopping cart does not hold the LE Memory Block for you and could potentially be purchased by another collector if they complete the checkout process before you.
When are my LE Memory Blocks shipping?
Please refer to your order confirmation for your estimated ship week. If your estimated ship week changes, you will be notified via email by a Sid Dickens Inc. representative.
How long will it take to receive my package?
Depending on your location, your package can take anywhere from one to ten business days from the time your order leaves our facilities in Vancouver, BC.
How do I track my order?
Tracking numbers will be sent via email once your order has shipped.
Where do we ship?
Orders on this site can only be made within Canada and the United States and shipped within those territories.
International Collectors: The LE Memory Blocks are only available to ship to North America. If you are interested in an RLE Memory Block, please contact your nearest retailer for more information. You can find a retailer near you using our Store Locator.
What is the cost of shipping for the Memory Blocks I’ve ordered?
For each shipment, the cost of shipping is $12.50 for the first block and $7.95 for each additional block thereafter. The Memory Blocks will ship within Canada and the continental United States only (excluding Hawaii and Alaska).
Please note that if your order is shipping within Canada, provincial taxes that apply to your province will be added to your order. Also note that no shipments can be made to P.O. Box addresses.
What is your return/exchange policy on the LE Memory Blocks?
All Sales Are Final.
There will be no return, exchanges or cancellations on the LE Memory Blocks. NO EXCEPTIONS WILL BE MADE. Please ensure that you are committed to purchasing all the Memory Blocks in your cart before submitting your order.
What do I do when I receive a damaged LE Memory Block?
Damages or errors must be reported within two weeks of arrival to guarantee replacements. Please report any damages or errors directly to Sid Dickens Inc. for a replacement.
What do I do when I receive a damaged RLE Memory Block?
Please ensure that you fully inspect your RLE block at the time of purchase and report any damages to the retailer immediately. Sid Dickens Inc. has a damage claim policy in place for its retailers and cannot accept any damage claims directly from its collectors with regards to the RLE purchases.