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What is a Limited Edition (LE) Memory Block?
Limited Edition Memory Blocks are limited in quantity. For the 2021 Collection there are only 100 per style. These blocks will be signed by Sid.
What makes the Limited Edition Memory Blocks more exclusive than other Memory Blocks?
Limited Edition Memory Blocks are limited in quantity. All Limited Edition designs (both RLE and LE) are unique and won’t be reproduced once sold out. These blocks are signed by Sid.
Why can’t I add the LE Memory Block to my cart?
Once the Memory Block is released, it is available on a first come, first serve basis. Once a style is sold out, the cart button disappears and the Memory Block is no longer available to purchase.
What are the RLE Memory Blocks?
RLE stands for Retailer Limited Edition and these Memory Blocks are created by Sid exclusively for our retailers WORLD-WIDE. They can only be purchased through our retail stores and will not be available for sale online. Please contact your local retailer for availability and to order these exclusive designs. You can find a retailer near you using our Store Locator.
Why can’t I purchase the RLE Memory Blocks through the website? How do I order an RLE tile?
As a ‘THANK YOU’ to our loyal retailers, Sid has created in-store exclusive pieces, meaning they can only be purchased through a certified Sid Dickens retail store. Please contact your local retailer for more information. You can find a retailer near you using our Store Locator.
RLE's are priced at $200 on your website. Why are they priced differently at my retailer’s store?
The pricing displayed is simply the minimum suggested retail price (MSRP) and may not reflect the pricing in store. Please contact your local retailer for more information. You can find a retailer near you using our Store Locator.
Will the RLE Memory Blocks retire?
There are only 300 Memory Blocks produced per style for this event. Once all 300 pieces of a particular style sell, the design will be retired and will no longer be available to order. Contact your retailer to place an order! You can find a retailer near you using our Store Locator.
How do I place an order for a LE Memory Block?
Orders for the LE Memory Blocks can only be submitted via www.siddickens.com. We will not be taking orders through the phone or via email. Once a particular style is sold out, the Memory Blocks will be unavailable and no longer orderable. If you would like to order a RLE Memory Block, contact your local retailer. You can find a retailer near you using our Store Locator.
Can I order Memory Blocks from the current collection along with the LE Memory Blocks?
Absolutely! You can order a combination of both the regular Memory Blocks and the LE Memory Blocks.
Which payment methods are accepted?
We accept Visa, MasterCard and Discover. American Express is only accepted for CAD orders. Please be advised our payment gateway provider cannot process American Express in USD.
How can I confirm my order is guaranteed?
To guarantee your purchase, you must complete the checkout process and receive a confirmation number. Placing the Memory Blocks in the shopping cart does not hold the LE Memory Block for you and could potentially be purchased by another collector if they complete the checkout process before you.
When are my LE Memory Blocks shipping?
Please refer to your order confirmation for your estimated ship week. If your estimated ship week changes, you will be notified via email by a Sid Dickens Inc. representative.
How long will it take to receive my package?
Depending on your location, your package can take anywhere from one to ten business days from the time your order leaves our facilities in Vancouver, BC.
How do I track my order?
Your tracking number will be sent via email once your order has shipped.
Where do you ship?
Orders on this site can only be made within Canada and the United States and shipped within those countries.
International Collectors: If you are interested in LE or RLE Memory Blocks, please contact your nearest retailer for more information. You can find a retailer near you using our Store Locator.
What is the cost of shipping for the Memory Blocks I’ve ordered?
For each shipment, the cost of shipping is $13.50 for the first block and $8.95 for each additional block thereafter. The Memory Blocks will ship within Canada and the United States only. Additional charges may apply for orders shipping to Hawaii and Alaska. Please contact us at 1-800-677-7808 for more information.
Please note that if your order is shipping within Canada, provincial taxes that apply to your province will be added to your order. Shipments cannot be sent to P.O. Box addresses.
What is your return/exchange policy on the LE Memory Blocks?
All Sales Are Final.
There will be no return, exchanges or cancellations on the LE Memory Blocks. NO EXCEPTIONS WILL BE MADE. Please ensure that you are committed to purchasing all the Memory Blocks in your cart before submitting your order.
What do I do when I receive a damaged LE Memory Block?
Damages or errors must be reported within two weeks of arrival to guarantee replacements. Please report any damages or errors directly to Sid Dickens Inc. for a replacement.
What do I do when I receive a damaged RLE Memory Block?
Please ensure that you fully inspect your RLE block at the time of purchase and report any damages to the retailer immediately. Sid Dickens Inc. has a damage claim policy in place for its retailers and cannot accept any damage claims directly from its collectors with regards to the RLE purchases.